Create an Help service

Login to HTML5 Provider UI

  1. Launch Chrome
  2. Select the bookmark vCloud Director > Site A - H5 Admin
  3. Enter credentials
    user: administrator
    password: VMware1!
  4. Click the LOGIN button

Go to Service Library

  1. Click the Menu button
  2. Click the Content Libraries link

Add a new service

  1. Click the NEW button

Select Service Categories

Service categories has been previously created in Service Management section

  1. Select the Helpdesk category
  2. Click the Next button

Select source

  1. Select Helpdesk
  2. Click the NEXT button

Select source

  1. Select the server vro-01a.corp.local
  2. Click the NEXT button

Select workflows

  1. Select the workflow Workshop > Service Library > Send email to administrator@corp.local
  2. Click the NEXT button

Review and validate

  1. Click the DONE button

Publish the workflow

In the Send email to administrator@corp.local workflow card,

  1. Click the MANAGE button
  2. Click the Publish Workflow link

Select the tenant

  1. Toggle the Publish to Tenants switch
  2. Select the tenant T1
  3. Click the SAVE button

Login as tenant admin in T1

  1. Launch Chrome in incognito mode
  2. Select the bookmark vCloud Director > Site A - Tenant T1 - H5 UI
  3. Enter credentials
    user: t1admin
    password: VMware1!
  4. Click the LOGIN button

Go to Service Library

  1. Click the MENU button
  2. Click the Libraries button
  3. Select the Service Library tab

Execute the service

  1. Click the execute link in the service card (not shown)
  2. Enter an email subject
  3. Enter email content
  4. Click the FINISH button

Check the email

In a new Chrome tab,

  1. Click the link HOL Admin > Webmail
  2. Enter credentials: administrator@corp.local / VMware1!
  3. Click the Login button